School Portrait Frequently Asked Questions
To view Stone Photography's Retake/Refund policies, Click Here.
Why should I buy a preorder package? Can't I just wait and view online? Preorder advantages are: lowest portrait package and digital file pricing, direct delivery to the school (no shipping fee), retake option on makeup day (bring back entire package for exchange), and you can always return your package (not including digital files) for a refund. Viewing and ordering online also has advantages, as you can view before deciding to purchase and your order is shipped directly to your home (shipping charges apply).
When will my preorder package be delivered? Preordered packages will be delivered to the school about 3-4 weeks after Picture Day. Late orders and reorders are delivered directly to your home 1-2 weeks after orders are placed online.
I bought a preorder package. I never received it from the school but everyone else has? Check with your student to make sure it's not in their backpack/at school in a locker/desk. Your next step would be to check with your school office. If you still can't locate your package, please Contact Us. Be sure to include your student/s name, grade and school. We are available by phone 10:00am - 6:00pm Monday - Friday at 301-654-3185.
Can I see a proof before placing a pre-order? No. Proofs will be available online after Makeup Day.
Can I still place an order after Picture Day? Yes. If you would like to place an order before proofs go online, please Contact us. A $5 late fee applies. In some instances, a shipping charge will also apply, if the school packages have already been delivered to the school.
My child took a picture on Picture Day, but I would like to see a proof to see if they need to retake their picture. Is that possible? Only students who place a preorder are eligible for a retake. Once Makeup Day has passed, all student proofs will go online, and parents will have an opportunity to view their student's portrait and decide if they'd like to purchase. If you wish to place an order, but do not like your student's portrait, please Contact us to schedule an appointment at our Bethesda studio.
I only ordered a digital file, how long will it take for that to be delivered? Digital files are delivered within 3-4 weeks of Picture day, about the same time preorder packages are delivered to the school.
If I'm not pleased with the Makeup Day image, what are my options? You may schedule an appointment at our Bethesda studio OR return your complete package for a refund. Please note, delivered digital files are NOT eligible for a refund.
How do I access my student's portrait online? You will receive a link from your school.
My package got bent/destroyed. What do I do now? Please take a photo of your damaged package and email it, along with the name on the order to info@stonephotography.com
I am missing items from my order. What do I do? Please Contact us so we can assist you.